US and Canada fulfillment begins soon
almost 2 years ago
– Wed, Dec 07, 2022 at 03:12:13 PM
Hello Spicifiers!
The games have finally arrived to the fulfillment center in the US, Flying Cloud Fulfillment. Which means that their fulfillment will start soon, ideally within the beginning of next week.
If you are suprised to see a different fulfillment center than the one we talked about in the campaign that's because with Fulfillrite there were a couple of fixed costs that were insanely high for us given the number of gamesto ship, so we had to find a different solution. They provide a great service and I thank Sol from Fulfillrite for all the help and support he gave but unfortunately, at least for now, we cannot sustain the costs of working with them.
We will send another update when we know the games will begin to ship from the fulfillment center.
Stay Spicy! We are almost there!
PS: some of you have not completed the survey yet, please do!
Games are on their way to their final destinations!
about 2 years ago
– Thu, Dec 01, 2022 at 05:11:15 AM
Hi Spicifiers!
The games fulfilled by the European fulfillment center are on their way to backers from Europe and any country but North American ones. Some have already been delivered, others will take a bit more time. When you receive the game, let us know what you think about it and, if you like, share on our social media pages how happy you are :D
We have good news also for US backers, the games are on their way to the fulfillment center and we expect them to land in New York by tomorrow. Give the freight forwarder and custom brokers a bit of time to do their job and hopefully by next week they should be at the US fulfillment center and ready to be shipped to you all. I sincerly apologize for the delay, we did our best but the bureaucracy behind combining EU fiscal laws and US customs was waaaaay more complicated than we expected.
As always, thanks to every single one of you for your support and believing in us. We really hope your experience with our Kickstarter project has been great and that you will love playing with Spicify.
Games fulfilled from Europe are shipping now
about 2 years ago
– Tue, Nov 22, 2022 at 10:30:56 PM
Hi Spicifiers!
the games that are going to be fulfilled from the fulfillment center located in Europe are going to be shipped to their final destination (i.e. where you want them to arrive!) in the next days. Hopefully everything will go smoothly.
If you are in the list of the backers whose games will be fulfilled from Europe you should have received an email at the address you provided in the Backerkit Survey. Expect to receive the game probabily late next week if you live in an European Country, maybe a bit more for UK. If you live outside Europe (not in North America though) you will have to be patient for a bit longer, but I do hope it won't take more than 3 weeks in the worst case possible.
We are also finalizing the shipment details for the bulk ship of the games that will be fulfilled from North America. Even if way more expensive we opted for a delivery by air, we would like to try and deliver your game as soon as possible and by sea it would have taken too long.
We are crossing fingers everything is fine with the documentation produced by both the manufacturer and the freight forwarder/customs broker.
We will keep you updated as usual
Fabio
European copies shipping soon
about 2 years ago
– Fri, Nov 18, 2022 at 06:15:00 AM
Hello Spicifiers!
We have almost completed the shipping of the Italian copies to Italian backers. We had some delays for the European ones but those are finally at the fulfillment center and thus we will lock orders, charge cards from Backerkit and start shipping very soon. If you need to make any adjustment to your survey please do them within tomorrow. We will lock orders and start shipping within the beginning of next week.
We are trying to squeeze in also the orders to countries not in North America. We are also working, and hopefully in the final phase, of preparation of the documents for the shipment to US. We trust our shipping partner and manufacturer but it is a delicate phase which took way over than expected.
We will keep you updated as usual when there are any news.
Stay Spicy!
Sending Backerkit Surveys! - Stiamo inviando i sondaggi Backerkit
about 2 years ago
– Sun, Oct 30, 2022 at 02:55:00 AM
Hello everyone!
We have sent the "Smoke Test" and we are now moving to sending the reminder of the surveys to all of the backers.
You will receive from Backerkit an email to address provided on Kickstarter.
From the email you will be directed to a form where you can select your reward tier (the one you have backed), what language you want for each of your copies of Spicify, if you want to add more at the same price per copy you paid when backing the project and most importantly your address info.
The shipping cost will be calculated depending on the tier level, the amount of games added and the shipping region. We did our best to make the price fair for you and not too heavy on us.
Ideally, we would like to receive all the surveys as soon as possible but don't worry, since we have already produced the game and we know roughly where they are going, we will send the copies to the fulfillment centers regardless of the result of the survey. As soon as the games will arrive to the fulfillment center designated for your shipping address they will ship the game. It may take a bit before the games arrive to the fulfillment center. Do not expect to receive the game any sooner than two weeks from now, except for Italian backers who will be covered directly by us.
As usual, thank you all for your support!
------ ITALIANO -------
Ciao a tutti!
Abbiamo inviato il cosiddetto "Smoke Test" e adesso procederemo con inviare il sondaggio a tutti i sostenitori.
Riceverete da Backerkit un'email all'indirizzo fornito su Kickstarter.
Dall'email che riceverete verrete indirizzati su un questionario dove potrete indicare la vostra ricompensa (quella promessa con il livello di supporto che ci avete dato), in che lingua volete ogni confezione di Spicify , se volete aggiungere delle copie allo stesso prezzo per copia che avete pagato su Kickstarter e soprattutto le vostre informazioni per la spedizione.
Il costo di spedizione sarà calcolato a seconda del livello della ricompensa, il numero di giochi aggiunti e l'area geografica in cui verranno spediti. Abbiamo fatto il possibile per rendere il prezzo il più onesto possibile per voi senza rimetterci troppo da parte nostra.
Idealmente, vorremmo ricevere tutte le risposte nel più breve tempo possibile ma non preoccupatevi, visto che abbiamo già prodotto i giochi e più o meno sappiamo dove sono diretti, invieremo le copie ai fulfillment center a prescindere da cosa viene indicato nei questionari (circa 500 copie in US e circa 500 copie in Europa).
Appena i giochi saranno arrivati al fulfillment center designato per la vostra area geografica verranno spediti all'indirizzo che ci fornirete. Potrebbe volerci un po' prima che i giochi arrivino ai fulfillment center. Non aspettatevi quindi di ricevere il gioco prima di un paio di settimane da ora, questo non vale solo per chi vuole ricevere il gioco in Italia, in tal caso la spedizione la facciamo noi direttamente, probabilmente vi arriverà entro due settimane.
Come sempre, grazie per il vostro supporto!
